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REASONABLE EXPECTIONS:

THE PATIENT SIDE OF PATIENT CENTERED CARE

WORKING TABLE OF CONTENTS

CHAPTERS

PART ONE: DEFINITIONS

1. What is Patient Centered Care (PCC)

This introductory chapter will define patient centered care based on how the major healthcare organizations define it, including the American Hospital Association, the American College of Physicians, the World Health Organization, the American Medical Association, the Medical Group Management Association, the American Public Health Association, the American Nursing Association, and the American College of Healthcare Executives.

 

2. What are the Social Determinants of Health

This chapter will define and identify with examples the Social Determinants of Health to provide a basis for the approach of the book.

PART TWO: INFLUENCERS

3. The Providers – Who Are They and What is Their Impact on Patient Centered Care

This chapter will identify the major providers who influence the patient centered experience for the patient including physicians by specialty, dentists by specialties, podiatrists, chiropractors, occupational therapists, physical therapists, speech and language pathologists, licensed clinical social workers, psychologists, nurses, physician assistants, and optometrists.

4. The Support Staff – Their Impact on Patient-Centered Care

This chapter will discuss the impact of the support staff on the patient centered care experience and how important the front desk staff and the medical assistant staff is to the experience. The chapter will identify some of the complaints patients have with this group and how the relationship between the support staff and the patient can be improved.

5. The Administrators – Their Impact on Patient-Centered Care

This chapter will examine the impact hospital and medical practice administrators on the patient centered experience, and how, in many ways, these men and women guide the rest of the staff, both clinical and support, in meeting the expectations of patients.

6. Healthcare Facilities and Patient Centered Care

 

PART THREE: INFLUENCES

7. What is the Impact of a Patient’s Education on PCC

8. What is the Impact of a Patient’s Gender on PCC

9. What is the Impact of a Patient’s Socioeconomic Status on PCC

10. What is the Impact of Where a Patient Lives to PCC

11. What is the Impact of a Patient’s Employment Status on PCC

12. What is the Impact of a Patient’s Social Circle on PCC

13. What is the Impact of a Patient’s Access to Healthcare on PCC

PART FOUR: LIFESPAN

14. Birth to Adolescence

15. Young Adult

16. Middle Age

17. Senior Years

18. End of Life

 

PART FIVE: IMPACT

19 What is the Impact of Provider/Patient Communication on PCC

20. Is Patient Centered Care Working

 

Index